Return and Refunds - Poseal
How do I Cancel an item purchased on Poseal?
- Cancellation in Case of Damage: In case if you received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at email@example.com.
Damage & defect will be assessed in 72 hours’, and a solution will be provided. If in the opinion of poseal, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by poseal, to address the issue.
- Cancellation in case of wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it to support.
- For more details, please get in touch with us on our customer care number or write to us at firstname.lastname@example.org
- Products purchased on discount or during sale can not be cancelled.
Return & Refund:
If you are eligible for any refund, the same shall be given to you as per the following guidelines:
- All refunds process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
- Post receiving the products back to the warehouse, a refund shall be initiated within 7-15 days.
- Refund will be initiated via way payment was originally made.
- Depending on the orders, the processing charges might be deducted.
Our support and delivery team will be in coordination with you for a hassle-free installation process.
Free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer)/ an extra visiting charge would be applicable for later installation.
Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)